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June 2007 Newsletter

FIVE MAJOR REASONS EMPLOYEES HATE THEIR MANAGERS
by Bruce L. Katcher, Ph.D.
President, Discovery Surveys, Inc.
(Author of “30 Reasons Employees Hate Their Managers” published by AMACOM)

Of course, not all employees hate their managers although some do. But most carry around with them deep-rooted resentments toward managers due to their nagging concerns about their job, their work life, their organization, and senior management. Five of the major reasons employees are unhappy and hateful are briefly described below. These conclusions are based on surveys we have conducted of more than 50,000 employees during the past several years.

1) Employees Feel They Are Treated Like Children

Sixty-one percent of all employees say management doesn’t listen to them.

Employees feel they are treated like children because they know how to do their jobs but are often not empowered to do so, are afraid to speak up for fear of losing their jobs, feel unappreciated, and believe it is unfair that there are different rules for different people within the organization.

2) Employees Aren’t Respected

Forty-six percent of all employees believe management treats them with disrespect.

Employees are concerned that their privacy isn’t respected, management doesn’t really take the time to get to know them as people, and nobody cares that they have a life outside of work. They blame their bosses and feel very much disconnected from senior management. Many are so resentful that they stop trusting the information they receive from management.

3) Employees Aren’t Receiving What They Really Need

Fifty-six percent of employees believe their organization is not well managed.

Many employees feel unsupported by their organization. They frequently complain that their work group is understaffed, they don’t receive the information they need, they need more training, they receive poor support from other departments, it’s difficult to get anything accomplished because there’s too much red tape, there are too many meetings, and there are too many poor performers in the organization.

4) Employees Feel Unappreciated

Sixty-one percent of employees are dissatisfied with their pay.

Employees resent that their hard work is not adequately appreciated. Many complain that their performance reviews are useless, there is little connection between their pay and their job performance, and they have limited opportunities for promotion.

5) W-O-R-K Has Become a Four-Letter Word

Forty-four percent of employees are concerned about their job security.

Many employees wake up each morning dreading coming to work. They worry, due to no fault of their own, that their job will be eliminated. They are also concerned that their work is taking up too much of their time and energy. They would love to leave for another job or to start their own business but feel trapped.

Bruce Katcher conducted a full-day workshop on this topic for HRANB on Thursday, May 10th. The workshop discussed the underlying psychology of many of these problems and presented specific suggestions for what organizations can do to satisfy, motivate, and retain their workers. For more information about the findings of the surveys conducted by Discovery Surveys, and to sign up for their free monthly e-newsletter, visit http://www.DiscoverySurveys.com.